CISCO
Free Courses
IT Customer Support Basics
The Cisco IT Customer Support Basics course is designed to introduce individuals to the fundamental concepts of IT customer support. This self-paced course will help learners understand the essential skills needed to assist customers with IT-related issues, focusing on troubleshooting, communication, and providing exceptional service
What You Will Gain From This Course
- Introduction to Ethical Hacking: Learn the basics of ethical hacking, including the types of hacking, security vulnerabilities, and hacking methodologies.
- Understanding of Security Tools: Gain knowledge of the tools and techniques ethical hackers use to perform penetration testing and security assessments.
- Basic Network Security Knowledge: Understand network security principles and how to safeguard networks from common threats.
- Real-World Scenarios: Explore real-world examples of security vulnerabilities and how ethical hackers use their skills to mitigate risks.
- Digital Badge: Upon successful completion, you will receive a digital badge that acknowledges your proficiency in ethical hacking basics.
Expected Outcome of the Course
Upon completing this course, you will:
- Have a foundational understanding of ethical hacking concepts and principles.
- Be familiar with ethical hacking tools and techniques used in security assessments.
- Understand the importance of network security and how to recognize vulnerabilities.
- Receive a digital badge that showcases your learning achievements in the field of ethical hacking.
Target Candidate
This course is ideal for:
- Students and individuals interested in pursuing a career or further education in cybersecurity and ethical hacking.
- IT professionals seeking a foundational understanding of ethical hacking concepts and techniques.
- Tech enthusiasts who want to learn the basics of cybersecurity and ethical hacking practices.
Recommended Prerequisites
- Basic understanding of networking concepts such as IP addresses, protocols, and firewalls.
- Familiarity with basic computer operations and systems would be beneficial, but not mandatory.
- Completion of other foundational IT courses, such as Cisco Network Support and Security or similar introductory cybersecurity courses, is recommended but not required.
Certification and Recognition
After completing the Cisco Ethical Hacker course, you will receive a digital badge that demonstrates your foundational understanding of ethical hacking principles and tools. This badge can be shared on platforms such as LinkedIn to enhance your professional profile.
Course Objective
The Cisco IT Customer Support Basics course is designed to provide you with foundational knowledge in IT support. This course will not directly prepare you for employment but will provide the foundational skills necessary to pursue more advanced studies in IT support or related fields. It’s the perfect starting point for those who want to build their skills and knowledge before advancing to higher-level training and certifications.
Please note that this course is designed for educational purposes and aims to provide foundational knowledge for further learning rather than immediate employment opportunities.
This self-paced course allows you to learn at your own pace and build the necessary foundation for future studies in IT customer support or IT-related fields.