Student Grievance Policies and Procedures

I. Introduction

Within U is committed to providing a positive and inclusive learning environment for all our students. We understand that concerns or grievances may arise during your time with us. This document outlines our internal grievance policies and procedures to ensure that such issues are addressed promptly, fairly, and in accordance with applicable laws and regulations. 

 II. Informal Resolution:

Step 1: Discuss with Relevant Party 

If you have a concern or grievance, we encourage you to first attempt an informal resolution by discussing the issue with the relevant party. This may include a teacher, staff member, or fellow student. Effective communication can often lead to swift solutions. 

Step 2: Contact Academic Advisor 

For academic concerns, students may also contact their academic advisor for guidance and assistance in resolving issues related to coursework, grades, or program requirements. 

 III. Formal Grievance Process: 

Step 1: Grievance Submission 

If your concern remains unresolved through informal means or if it is a more serious matter, you may initiate a formal grievance process. To do so: 

  • Write a formal grievance letter outlining the nature of your grievance, relevant dates, and any supporting documents or evidence. Address the letter to the [Office/Department] responsible for handling grievances. 
  • Submit your grievance letter using [Specify Submission Method], ensuring it is received by the designated office. You will receive confirmation of receipt. 

Step 2: Grievance Investigation 

Upon receipt of your formal grievance, Within U will appoint an impartial investigator to conduct a comprehensive and unbiased investigation. This may involve interviews with the parties involved, a review of relevant records, and any necessary fact-finding. 

 Step 3: Response 

Within fourteen (14) days, you will receive a written response detailing the findings of the investigation and any actions taken or recommended to address the grievance. If more time is required, you will be notified with an estimated resolution date. 

 IV. Appeals Process:

If you are dissatisfied with the resolution provided in response to your grievance, you have the right to appeal. The appeals process typically involves: 

  • Submitting a written appeal to the Executive Board responsible for appeals within ten (10) days, outlining the grounds for your appeal and any additional information you wish to provide. 
  • An independent appeals panel or authority will review your appeal, the original grievance, and any supporting documents.
  • You will receive a written decision regarding your appeal within thirty (30) days. 

V. Confidentiality: Within U is committed to maintaining the confidentiality of all information related to grievances. Information will be shared on a need-to-know basis to protect the privacy of all parties involved.

 VI. Timelines:

We are dedicated to resolving grievances in a timely manner. Specific timelines are established for each step of the grievance process to ensure efficient resolution. 

 VII. Record Keeping: 

Within U maintains records of all grievances and their resolutions for compliance and reporting purposes, as well as to continuously improve our processes. 


Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Within U
9831 Greenbelt Road, Suite 311
Lanham, MD 20706
(301) 857-3611