Google IT Support


Build job-ready skills by learning from the best

Get started in the in-demand field of IT with a Professional Certificate from Google. Learn the foundations of networking and operating systems, providing end-to-end customer support, and how to solve problems using code.


Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are 400,000 U.S. job openings in IT and a $52,000 median entry-level salary in IT support.¹

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.

75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 – 3/31/22). 
²Based on program graduate survey responses, United States 2021




20 Weeks




There are no predefined eligibility criteria for those interested in attempting the IT Support course.


Google IT Support Certificate



Applied Learning Project:

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

Your skills will include:

Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.

Learn concrete skills that top employers are hiring for right now.

What you will learn:
    • Gain skills required to succeed in an entry-level IT job
    • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
    • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
    • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Course Outline

Module 1: Technical Support Fundamentals:

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:

    • understand how the binary system works
    • assemble a computer from scratch
    • choose and install an operating system on a computer
    • understand what the Internet is, how it works, and the impact it has in the modern world
    • learn how applications are created and how they work under the hood of a computer
    • utilize common problem-solving methodologies and soft skills in an Information Technology setting
Module 2: The Bits and Bytes of Computer Networking:

 This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to:

    • describe computer networks in terms of a five-layer model
    • understand all of the standard protocols involved with TCP/IP communications
    • grasp powerful network troubleshooting tools and techniques
    • learn network services like DNS and DHCP that help make computer networks run
    • understand cloud computing, everything as a service, and cloud storage
Module 3: Operating Systems and You: Becoming a Power User:

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course, you’ll be able to:

    • navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
    • set up users, groups, and permissions for account access
    • install, configure, and remove software on the Windows and Linux operating systems
    • configure disk partitions and filesystems
    • understand how system processes work and how to manage them
    • work with system logs and remote connection tools
    • utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Module 4: System Administration and IT Infrastructure Services:

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course, you’ll be able to:

    • utilize best practices for choosing hardware, vendors, and services for your organization
    • understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
    • understand how to make the most of the cloud for your organization
    • manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
    • choose and manage the tools that your organization will use
    • backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
    • utilize systems administration knowledge to plan and improve processes for IT environments
Module 5: IT Security: Defense against the digital dark arts:

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

By the end of this course, you’ll be able to:

    • how various encryption algorithms and techniques work as well as their benefits and limitations.
    • various authentication systems and types.
    • the difference between authentication and authorization.
    • how to evaluate potential risks and recommend ways to reduce risk.
    • best practices for securing a network.
    • how to help others to grasp security concepts and protect themselves.


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